Laptop Rental & Notebook Computer Rentals - Australia

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Laptop Rental Frequently Asked Questions

Questions

What do I need to do to rent a laptop?
Do the laptops have Windows installed?
Can I install my own software?
Do you rent to <city/town> and what are the shipping costs?
What payment methods do you accept?

Answers

What do I need to do to rent a laptop?

1. Complete the rental application, selecting which laptop option and optional accessories that you'd like to rent, the dates for the rental, and the postcode to ship to (this allows for the calculation of shipping costs).
2. View the costs and dates and proceed with the application by completing the renter details and reading the Terms and Conditions.
3. Print and sign the application form that is displayed and fax to us (or email a scanned copy) including a copy of your photo identification (passport or drivers license). Our fax number and email address are shown on the application.
4. Pay the initial payment which constist of the security deposit, first rental payment, and shipping charges. Our bank account details are shown on the Delivery Docket. Send us a quick email to confirm that you have sent the forms and made the payment.
5. We confirm receipt of the forms and payment and ship the laptop to you.

Do the laptops have Windows installed?

The laptops come formatted ready for you to install your own Operating System of choice, such as Windows 95/98/ME/NT/200/XP. We can pre-install Windows 95, Windows 98, Windows 2000, Windows XP, or RedHat Linux for an additional cost per week. Simply select the appropriate Operating System option in Step 1 of the rental application.

Can I install my own software?

You can install your own software (we re-initialise the laptops prior to each rental).

Do you rent to <city/town> and what are the shipping costs?

We rent to anywhere in Australia. All laptops are conveniently shipped to your door. Please note that shipping charges apply and vary depending on your location. We ask for your postcode in Step 1 of the rental application and shipping costs are displayed in Step 2.

We use the fastest possible shipping method. This is usually Australia Post Parcel Post Express depending on your location. Parcel Post Express typically takes 1 business day to all capital cities except Darwin. You are not charged for laptop rental during shipping.

What payment methods do you accept?

We only accept payment via direct deposit, with rental paid two weeks in advance for rentals up to 6 weeks duration and monthly in advance for rentals over 6 weeks in duration.

Paying by direct deposit is quite simple and can be done in any of the following ways:

• A] Through the "pay anyone" or "3rd party transfer" function in Internet banking.
• B] Over the counter at your bank branch by telegraphic transfer.
• C] Over the counter directly at any Bank of Melbourne or Westpac branch with cash.

Pay the initial payment (which includes shipping costs and a refundable security deposit) to us as a "once-off" payment and then simply set up a recurring payment for the remainder of the rental duration (if using payment option A or B above).

Note: Activating the "pay anyone" facility on your account can take several days with some banks, therefore we recommend that you do this as soon as possible. Activating "pay anyone" can usually be done online via Internet banking. See the following links or contact your bank for more information.

Westpac/Bank of Melbourne (Pay Anyone)
Commonwealth Bank (3rd Party Transfer)
ANZ Bank (Pay Anyone)
National Australia Bank (Pay Anyone)

Our bank account details are provided on the rental application form in Step 3 of the rental application.

See Also:
Introduction
Rental Options
Rental Application
Support and General Enquiries
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